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Austiņas uz biroja tastatūras – simbolizē IT lietotāju atbalstu un palīdzību attālinātā darba vidē

User support and servicing IT requests

We provide fast and professional assistance to your employees in everyday IT matters. Support is available by phone, email or online. We also offer a user self-service portal and clearly defined SLAs that define response and lead times.

Fast and reliable IT support for your team — whenever necessary

Level 1 and 2 IT support – assistance with software, hardware, access rights, network connections, and user accounts.
Multi-channel availability – support available via phone, email, online chat, or self-service portal.
Self-service portal – users can:
- submit requests and track their status;
- use the knowledge base with frequently asked questions;
- choose predefined processes, such as:
  - preparing the workplace for a new employee (equipment, accounts, access);
  - Employee dismissal with automatic access blocking and account deactivation.
IT request management – a centralized system for registering, categorizing, prioritizing, and fulfilling requests.
SLA (Service Level Agreement) – clearly defined response and execution times depending on the criticality of the request.
Proactive communication – users are informed about the status of their request, the progress of its fulfillment, and possible delays.
Feedback – after each resolved request, users have the opportunity to evaluate the support received and provide comments.

Statistics and reports – transparent data on request volume, execution times, recurring issues, and user satisfaction.

Support for non-standard and industry-specific systems

In addition to classic IT support, we also provide assistance with specialized and non-standard systems that are often found in various industries.

Document management systems (DMS)

Document circulation, version control and access configuration.

Exhibition and content management systems (CMS)

Support for museums, exhibition halls and cultural centers.

Access control systems

Card systems, user rights management, integration with building security solutions.

BMS (ēku vadības sistēmas)

Cooperation with technical services to ensure IT integration with building automation systems.

HR and personnel management systems

Access, data entry and integration support.

Benefits Your Company

Quick problem solving

Reduced downtime and increased employee productivity.

Single point of contact

A centralized approach to all IT issues, including specialized systems.

Transparency and control

Clear processes, SLAs, and reports let you monitor quality and spot areas for improvement.

User satisfaction

Friendly and professional support tailored to your team's needs.

Scalability

Suitable for both small teams and large organizations with multiple support levels and diverse system environments.

Efficiency with automated processes

The most common IT scenarios are handled faster using predefined solutions in the self-service portal.

Compliance with ITIL standard

A structured approach based on internationally recognized IT service management methodology.

Continuous quality monitoring

Thanks to user feedback after each resolved request.

User support and servicing IT requests

Fast and reliable IT support for your team — whenever necessary